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DIAL-UP

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Dial-up - FAQ

1.	Who can become Dial-Up members?
2.	How to access JARING Dial-Up?
3.	What is the difference between ISDN and PSTN?
4.	Can I have access to my Dial-Up account when I am travelling?
5.	What is the minimum requirement to access Internet using JARING Dial-up services?
6.	What are the charges for Dial-Up?
7.	What is the Dial-Up payment plan?
8.	How to register and make payment?
9.	What happened if your account is suspended?
10.	Can I re-open the suspended Dial-Up account?
11.	Do you offer a trial period for Dial-Up service?
12.	What are the email clients that support this?
13.	How do I configure my e-mail client for JARING Dial Up using Outlook Express?
14.	How much storage or size is provided for the mailbox?
15.	Can I have additional account?
16.	How to top up Dial-Up account?
17.	How to make payment using service wallet?
18.	Can I transfer my Dial-Up balance to other services and vice versa?
19.	How to allocate the supplementary accounts?
20.	What happened if the main account is suspended?
21.	What happened if my Dial-Up supplementary account is terminated?
22.	How do I terminate my JARING Dial-Up account?

1.	Who can become Dial-Up members? JARING has two categories of membership for dial-up connections: business and personal. A proof of identity such as copy of identity card or passport for foreigner is required to become JARING Member. Corporate or business user need to include copy of ROS/ROB. The dial up account is charged monthly according to the membership category. There is no registration or renewal fee is charged.
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2.	How to access JARING Dial-Up? Customer with JARING Dial-Up account can access the Internet by dialing 1511 or certain 6 to 8 digit JARING node numbers that is nearest to the customers location. PSTN dial-up customers need to have their own modems. ISDN dial-up customers require ISDN card or ISDN dial-up router to get connected. Dial-up internet access speed is up to 56Kbps.
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3.	What is the difference between ISDN and PSTN? There are two types of dial-up lines; the Public Service Telephone Network or PSTN and Integrated Service Digital Network or ISDN. PSTN is an analogue telephone service we use commonly used in homes and and some businesses today. ISDN uses digital technology instead of analog signals to send and receive calls (data and voice) across the telephone wires to your home or office. ISDN BRI lines (Basic Rate Interface) can take up the speed of up to 128kbps whereas the PSTN lines in Malaysia, can take a maximum speed of 33.6kbps (subject to line condition). You can make faster data calls using ISDN than when using PSTN.The charge for ISDN is 4 sen per minute while telecommunication charge for PSTN is 1.5 sen per minute by your telephone companies.
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4.	Can I have access to my Dial-Up account when I am travelling? Yes, you can use JARING Dial-Up account when travelling within Malaysia by dialling 1511.. If you face difficulty in calling this number possible, you may dial any JARING Dial-Up node nearest to you. 1511 will be charged 1.5 cents/min in your telecommunication charges. For 6 to 8 digit numbers that you dial, please refer to your Telecommunication company for its charges.
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5.	What is the minimum requirement to access Internet using JARING Dial-up services? You must have proper software and hardware as shown below:- Personal Computer Modem Internet Protocol software and Internet browser Telephone line Personal Computer IBM PC or Compatible 486 DX2-66 or higher 16MB RAM or higher 25MB Free Disk space. 16550 UART or higher One communication port (if using external modem) or Apple Macintosh/Power Mac or Compatible 68040/PPC 601 or higher 16MB RAM or higher 25MB Free Disk Space One communication port (if using external modem) Modem 33.6 Kbps or higher is recommended. Branded modem is recommended. Modem cable required for external modems. You can either have an internal (built-in your PC) modem or an external (separate from your PC) modem. Software Windows 95 (version 4.00b is required). The following set-ups are required: Communications fully installed in Add/Remove programs control panel. Dial-Up Adapter and TCP/IP installed in the Network Control Panel. Dial-Up Networking installed. Windows98/Windows ME/Win2K/Windows Vista Dial-Up Communications is already pre-installed in the system. Please check: -Add/Remove program. Add TCP/IP in the software configuration. Apple System 7.5.3 Mac TCP 2.0.6 or Open Transport 1.1.2 installed. Macintosh Dialer MacTCP, FreePPP, OT/PPP dialer installed. A Telephone Line.
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6.	What are the charges for Dial-Up? Personal Dial-Up account (DU-P) The charge for Dial-Up personal account is RM5 monthly subscription at the end of the billing cycle. 600 free minutes (PSTN lines) will be given for each month. 1 sen/min will be charged for Excess fee for PSTN and 4 sen/min for ISDN Business Dial-Up account (DU-B) RM20 per month will be charged for monthly subscription at the end of the billing cycle 1200 free minutes (PSTN lines) will be given for each month. 2.5 sen/min will be charged for Excess fee for PSTN and 4 sen/min for ISDN If you have not paid the minimum subscription or the balance is outstanding, the account will be suspended
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7.	What is the Dial-Up payment plan? Registration Minimum payment is RM20 or one month subscription fee (whichever is higher) Top-up Minimum cash reload at Anjung Internet JARING outlets and JARING Authorized Dealers is RM10.00 Minimum online reload is RM20.00 Telecommunication charges for both PSTN and ISDN lines must be paid by the members separately and directly to the telephone service provider. Telecommunication charges for PSTN and ISDN are subject to the rate set by the respective telecommunication providers.
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8.	How to register and make payment? Registration can be done in 3 easy ways: ANJUNG Internet JARING outlets nationwide JARING Authorized Resellers Online Registration: Using JARING Self Care Portal at http//www.jaring.my Using Dial-Up - Dial 1511 Username: register@online.jaring.my Password: jaring
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9.	What happened if your account is suspended? If this happens you will not be able to use JARING Dial-up for sending or retrieving e-mails. If your account is suspended more than 90 days, the customers account will be automatically terminated. The e-mail address will be released after 180 days and e-mails can be used again on first come first served basis.
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10.	Can I re-open the suspended Dial-Up account? Yes, but the re-connection charges would be RM3 for each suspension charged.
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11.	Do you offer a trial period for Dial-Up service? No.
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12.	What are the email clients that support this? We only support Netscape Messenger, Microsoft Outlook Express, Internet Mail, Netscape Mail, and Microsoft Inbox. 5.
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13.	How do I configure my e-mail client for JARING Dial Up using Outlook Express? Click on Tools -> Accounts ->Mail -> Add Please ensure that the configuration for the e-mails are as follow:- outgoing mail server (SMTP) : smtp.jaring.my incoming mail server (POP3) : mbox.jaring.my
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14.	How much storage or size is provided for the mailbox? We provide 200 MB for mailbox storage. However, you can upgrade your mail size storage up to 250MB for only RM5/month. Note: The service for additional e-mail space for JARING Dial-Up email account will be charged monthly. If you wish to terminate this service do inform us before the following month billing cycle.
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15.	Can I have additional account? Yes, each personal dial-up account can have up to 5 supplementary accounts and for business up to 10 supplementary accounts is allowed. Each supplementary account will have a separate account-unique username and e-mail address with 20MB mailbox and this storage space will be taken from the main account space. If the child account is terminated, the allocated mailbox will be cleared and merged into the main account disk space.
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16.	How to top up Dial-Up account? If you are using our online service at JARING Self Care. All payments will be sent to the main wallet. Each account has a service wallet. Please allocate payment to Dial-Up service wallet to affect the balance. A supplementary account holder is allowed to top up only in the main wallet (of the parent) but not its own service wallet.
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17.	How to make payment using service wallet? Payments should be allocated to service wallet if not the balance will not be affected in the service. Balance from a service wallet (Dial-Up) cannot be transferred back to the main wallet. Any payment allocated to Dial-Up service wallet cannot be transferred to any other service wallets.
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18.	Can I transfer my Dial-Up balance to other services and vice versa? No, any payment made to a particular service wallet for each service cannot be transferred.
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19.	How to allocate the supplementary accounts? A supplementary account holder is allowed to top up only into the main wallet (of the parent) but not its own service wallet. The main account holder shall allocate adequate amount of balance in the service wallet for each of his supplementary account.
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20.	What happened if the main account is suspended? If the main account is suspended whilst the supplementary (service wallet) still has positive balance, the child account can still be used. Usage may be disabled for all supplementary accounts until the main wallet has been topped- up.
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21.	What happened if my Dial-Up supplementary account is terminated? When a supplementary account is terminated, the allocated mailbox space shall be cleared (with users affirmation) and merged into the main account's space.
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22.	How do I terminate my JARING Dial-Up account? Termination can only be done at any Anjung Internet JARING (AIJ) or via written fax, letters or email. Through e-mail and fax, we will have to confirm your details before termination can be done. A copy of ROC must accompany the termination letters for Business Category and a copy of IC is needed for all other categories. Customer still needs to pay any outstanding balance that is due. For termination by walk in customers, they will have to settle the outstanding amount before the closing of account can be done. To do that, you will have to produce your IC to AIJ counter staff. JARING reserves the right to amend the terms and condition contained therein at any time and customers shall be bound to the terms and condition amended thereof.
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